Marie Dubuque joins Jim Blasingame to explain that it's important to recognize the good in your employees, but it's also necessary to recognize the flaws, plus what to do about them.

Marie Dubuque joins Jim Blasingame to discuss how the younger generations in the marketplace are more and more tech savvy, but are lacking in basic skills like communication.

Debbie Meyer joins Jim Blasingame to explain that communication is still an important part of customer service, plus why email isn't always the answer.

Debbie Meyer joins Jim Blasingame to explain that people are sometimes unnecessarily aggressive in the marketplace because we've lost the ability to communicate with each other, plus how technology and a loss of empathy plays a part.

Debbie Meyer joins Jim Blasingame to discuss bringing more civility into the marketplace.

Debra Fine joins Jim Blasingame to discuss why it's important for Gen Y to discover the power of face-to-face communication.

Debra Fine joins Jim Blasingame to talk about why being tech-dependent is not preparing Gen Y for the real marketplace.

Debra Fine joins Jim Blasingame to talk about some of the best practices managers much pursue in order to help Gen Y employees acquire face-to-face skills.