What you can learn from the J.P. Morgan Chase rogue trading scandal. John Bradberry joins Jim Blasingame to offer suggestions on the Jamie Dimon lesson in management: Don't be complacent.

When you're trying to get to the bottom of how something went wrong, ask why. John Bradberry joins Jim Blasingame to suggest that when there is a management challenge, ask "why" five times to get the true answer.

Small business optimism took another hit. Bill Dunkelberg joins Jim Blasingame to discuss this month's NFIB Report which indicates that small business optimism has dropped again to a new low, and they discuss possible reasons.

Small business report most indicators are down. Bill Dunkelberg joins Jim Blasingame to discuss this month's NFIB Report that indicates sales and hiring are down due to the behavior of customers, both consumers and businesses.

Will the U.S. avoid going over a fiscal cliff? Bill Dunkelberg joins Jim Blasingame to discuss the impact of possible tax increases and automatic budget cuts on the economy for 2013.

Is the deck stacked against women who want family and profession? Katherine Smith Dedrick joins Jim Blasingame to answer the question, "Can women have it all?" and she says yes.

Ladies, how do you handle the "G" word? Katherine Dedrick Smith joins Jim Blasingame to talk about the guilt burden women place on themselves, often self-imposed and unnecessarily.

When you go to work, what is on your mind? Jack Mitchell joins Jim Blasingame to ask what is on your mind when you drive to your small business in the morning - product or people?

Why do your customers do business with you? Jack Mitchell joins Jim Blasingame to explain that your products are not why customers come back, but rather how you and your people make them feel - the experience.

What is the is the key to customer service success? Jack Mitchell joins Jim Blasingame to reveal the way to "hug" your customers so they won't go anywhere else to buy what you sell.