What are the right first steps to take when starting a small business? Bob Kustka joins Jim Blasingame to talk about the critical steps he and his partner took to make sure their small business start-up got off the ground successfully.

What does being customer focused looks like? Scott Swedenburg joins Jim Blasingame to talk about why, in the "Age of the Customer," being customer focused is essential to being successful.

What's the best way to keep your small business out of the court room? Attorney, Marjorie Jobe, joins Jim Blasingame to talk about ways to avoid being sued by employees, including examples of lawsuits brought by the EEOC.

How do you run a successful retail small business in the 21st century? Bob Negen joins Jim Blasingame to talk about the 21st century issues that all small business retailers have to deal with, including balancing face-to-face with technology.