What will the small business workplace look like in 2020? Bob Kustka joins Jim Blasingame to offer his ideas on some of the ways the workplace will have evolved by the year 2020, including more teleworking, better management and even holograms.

Why is micromanagement a style that doesn't work in the 21st century? Stephen Baum joins Jim Blasingame to identify why micromanagement doesn't fit the the current and future workplace, the pace of the economy or competitive realities.

What's the difference between good customer service and the customer service experience? Micah Solomon joins Jim Blasingame to talk about why serving customers in a way that makes them loyal is different in the 21st century.

What will the Fed do with monetary policy? Former Fed insider, Bob McTeer, joins Jim Blasingame to predict what will be discussed in this month's Federal Open Market Committee Meeting, whether they will raise rates or just change their language.

How are leading small business CEOs preparing for the recovery? Stephen Baum joins Jim Blasingame to identify some of the ways CEOs are simultaneously staying operationally vigilant while keeping an eye out for new opportunities, such as acquiring distresses competitors.

How will proposed financial regulations hurt small business? Former Fed insider, Bob McTeer, joins Jim Blasingame to report some of the elements in proposed financial regulatory laws and why they will ultimately harm small businesses.