How do you own your mistakes. Jane Pollak talks to Jim Blasingame about what do to when you fall short of customer expectations, including why you should own your shortcomings, do it quickly and fix it dramatically.

For B2B sales success, the customer experience is everything, according to Jim Blasingame, who reveals the way business-to-business selling must be conducted in the 21st century Age of the Customer.

Did the Health Care Reform Summit accomplish anything? Grace-Marie Turner joins Jim Blasingame to this recent event, which side of the aisle claimed the day, whether any compromise was found and what the chances are of passage of the current legislation.

What are the unintended consequences of the new Credit Card Act? Pamela Villarreal joins Jim Blasingame to discuss why the new Credit Card Act is not as "consumer friendly" as claimed and how it could actually hurt small businesses.

For business to consumer sales success, the customer experience is everything, according to Jim Blasingame, who reveals the success components of B2C selling in the 21st century Age of the Customer.