How does a small business find relevance in the Age of the Customer? Jim Blasingame identifies the markers of what he calls the "Age of the Customer," how this is changing the marketplace and what businesses have to do to compete in this new Age.

Celebrating his 201st birthday, President Abraham Lincoln joins Jim Blasingame to reflect on the current state of America and to encourage us to "appeal to our better angels." Thanks to Gene Griessman for arranging this visit.

How important is it to set goals? Kelle Olwyler tells Jim Blasingame setting goals is critical to success, and she offers several tips and best practices on how to write them down and stick to them. She also points out the paradoxes of goal setting.

How did the new American Tea Party get started? John O'Hara joins Jim Blasingame to report on how this grassroots political movement came to be and where it is likely to go from here, including whether there will be Tea Party candidates.

Could the marketplace use some "better angels"? Gene Griessman joins Jim Blasingame to invoke the wisdom of President Lincoln's quote, "appeal to our better angels" and to apply that wisdom to our behavior in the marketplace, especially with customers.