How are you connecting with customers? How do you deliver proposals? How much in-person contact do you make? Diane DiResta and Jim Blasingame discuss knowing what connecting tool or practice to use with customers so you don't spend too much time in the virtual world.

Is the thing that makes the Internet free in danger? Steve DelBianco reports with Jim Blasingame that the default opt-in relationship between visitors and websites allows advertising to pay for your free access. Will the intentions of some in government to change this relationship hurt the success of the Internet?

What does a small business that does both importing and exporting look like? Kesha Alexander talks to Jim Blasingame about the business of introducing the world to the wonders of the cocoa bean as a business plan. They also talk about the one-sidedness of Valentines Day. Okay, Jim talks about that.

What do managers need to know about how humans are motivated? Dan Pink is back to talk with Jim Blasingame about why the old "carrot and stick" approach is not as effective in the 21st century and what managers should know about Motivation 3.0. His new book is called "Drive."