In the Age of the Customer, Employee engagement is paramount. Chester Elton and Jim Blasingame reveal why employee engagement is needed now more than ever, including some real examples of how two businesses increased their bottom lines by increasing employee engagement.

What is ahead of us with the economy and how much will government policies impact the recovery? Bill Brandt and Jim Blasingame discuss the dynamics of the economic recovery between market solutions and government intervention.

How will customer care change in the Age of the Customer? JoAnna Brandi and Jim Blasingame talk about what small businesses are going to have to do to take care of customers in an age when customers have total control over the relationship.

Technology and consumer behavior has changed the publishing industry forever, according to Dan Poynter, who joins Jim Blasingame to talk about the new ways we're defining what a book looks like and what authors should do to publish and sell their written words.