Beverly Inman-Ebel

Focusing on new customer expectations

What are you learning about new customer expectations? Beverly Inman-Ebel joins Jim Blasingame to talk about how to identify and deliver on the evolving and additional expectations of customers.

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What steps are you taking to improve your vocabulary? Beverly Inman-Ebel joins Jim Blasingame to talk about why everyone, especially those in business, should continue to improve and expand their vocabulary.
When words we use every day can be used improperly. Beverly Inman-Ebel joins Jim Blasingame to identify how regular, everyday words, like "must" and "always" can derail your ability to communicate effectively.
Do not let the word "not" get in your way of success. Beverly Inman-Ebel joins Jim Blasingame to talk about how some tiny words, like "not" and "but" can derail your ability to communicate effectively.
How do our biases impact our decisions and relationships? Beverly Inman-Ebel joins Jim Blasingame to discuss two kinds of biases we all have, contagious bias and association bias, and how they impact our personal and business relationships.
Do you allow your biases to get in the way of success? Beverly Inman-Ebel joins Jim Blasingame to discuss two human biases, semantic equivalence and halo, and how we allow them to prevent effective communication.