Is your small business ready to serve the 24 hour customer?
Is your small business ready to serve the 24 hour customer? Adrian Ott joins Jim Blasingame to talk about new rules for winning a customer's attention in a time-starved, always-connected economy.
More interviews with Adrian C. Ott »See all
Online convenience often comes at a cost to privacy? Adrian Ott joins Jim Blasingame to discuss increasingly handy online technologies, but also come with a certain level of encroachment on your privacy.
Are you ready to begin "lifelogging?" Adrian Ott joins Jim Blasingame to reveal the concept of "lifelogging" and to explain how technology can help you improve time, organization and expense activity.
Time and activity tracking software records your day. Adrian Ott joins Jim Blasingame to report on new mobile technology that tracks your daily travel and activity.
When is it okay for an employee to break your rules? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by recommending you allow employees to break company rules and even lose money, it if saves a customer relationship.
What if what's good for your business isn't good for customers? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by reminding us that your company policies might be hurting business.
