More interviews with Adrian C. Ott
The 24-hour customer is armed with many new tools. Adrian Ott joins Jim Blasingame to reveal tips and best practices on how to stay relevant to roadrunner customers who have a new competitive expectation for businesses.
Why relevance is trumping competitiveness. Adrian Ott joins Jim Blasingame to talk about the expectations of the 24-hour customer and how to herd these stray cats to your advantage.
What are your customer care algorithms? Adrian Ott joins Jim Blasingame to encourage small businesses to think of how they serve customers in a more disciplined and calculated manner, similar to the way search engines use algorithms.
Online convenience often comes at a cost to privacy? Adrian Ott joins Jim Blasingame to discuss increasingly handy online technologies, but also come with a certain level of encroachment on your privacy.
Time and activity tracking software records your day. Adrian Ott joins Jim Blasingame to report on new mobile technology that tracks your daily travel and activity.