Are your employees empowered to break some rules?
When is it okay for an employee to break your rules? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by recommending you allow employees to break company rules and even lose money, it if saves a customer relationship.
Category:
Customer Care, Management Fundamentals
More interviews with Adrian C. Ott »See all
Online convenience often comes at a cost to privacy? Adrian Ott joins Jim Blasingame to discuss increasingly handy online technologies, but also come with a certain level of encroachment on your privacy.
Are you ready to begin "lifelogging?" Adrian Ott joins Jim Blasingame to reveal the concept of "lifelogging" and to explain how technology can help you improve time, organization and expense activity.
Time and activity tracking software records your day. Adrian Ott joins Jim Blasingame to report on new mobile technology that tracks your daily travel and activity.
What if what's good for your business isn't good for customers? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by reminding us that your company policies might be hurting business.
Customers are using online reviews and UGC information more and more. Adrian Ott joins Jim Blasingame to discuss why customers are using the power of communities to filter buying information and the challenges and opportunities this is creating.
