Category: Sales, Sales Management
Just because customer service excellence is hard to find doesn't mean your customers don't want it. Don Cooper joins Jim Blasingame to explain how you can turn excellent customer service into gold by just making a human connection.
Why is there gold to be found for small business in excellent customer service? Don Cooper joins Jim Blasingame to reveal why small businesses have an opportunity to find gold by just focusing on delivering excellent customer service.
Shouldn't every week be National Customer Service Week?Don Cooper joins Jim Blasingame to celebrate National Customer Service Week, and explain why every week isn't customer service week.
How can you make sure you're getting the most from sales activity? Jim Blasingame talks about the history of the sales call, why the cold call is dead, and how to connect with prospects in the Age of the Customer.
P2P - personal to personal, is how all business is done. Olalah Njenga joins Jim Blasingame to say that whether you're B2B or B2C, all business is social because it's all P2P, personal to personal.
Going negative may work for politicians, but not for you. Josh Costell joins Jim Blasingame to reveal one thing that works for politicians, but not for businesses, which is going negative.
Taking a lesson from politicians who know the power of asking for votes. Josh Costell joins Jim Blasingame to discuss lessons from politicians who know part of their success is asking for referrals.
What can political candidates teach us about customer profiles? Josh Costell joins Jim Blasingame to talk about how small businesses can take a lesson from politicians including the futility of pursuing customers who are never going to buy from you.
Have you asked your customers which communication technology they prefer? Beverly Inman-Ebel joins Jim Blasingame to encourage you to talk with customers about which communication they prefer you use to stay connected with them.
Prospecting for customers in the 21st century. Mike Weinberg joins Jim Blasingame to talk about how businesses have to adjust to the new marketplace when prospecting for customers.
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