Category: Management Fundamentals
First there was the Industrial Age, then the Information Age, and now we have the Digital Age. Your business doesn't have to be leading the Digital Age charge, but it had better be moving in the right direction, and Glenn and Jim talk about how why and how to do that.
Are you a complainer or do you take responsibility for your life? Debra joins Jim to talk about the people who fit these two profiles and how to deal with them. Don't be surprised if you see yourself in some of their examples.
Small business partnerships are difficult to pull off successfully, and David talks with Jim about what to do when things go south in a business partnership.
One of the major keys to profitability can be found in the minds of our employees, and Steve talks with Jim about how small business owners can find outrageous profits by just asking these people sincere questions, listening to what they say, and then taking action accordingly.
With virtually all the things we sell being commodities, the only way for small businesses to differentiate themselves from the competition is in the way they serve customers. Jack Michell talks with Jim Blasingameabout how to deliver world-class customer service on the small business radio program, The Small Business Advocate Show.
One of the most effective ways for small businesses to compete with big businesses for the best people is to offer competitive benefits packages, and Renee talks with Jim about how small business are able to do that in the 21st century.
Leadership in the 21st century requires more partnering and less commanding, and Scott talks with Jim about how to pull this off in our small businesses.
The keystone of effective leadership in the 21st century is trust, and Judith talks with Jim about the two most important ways that employees want to trust their leaders.
Truth is a key element of successful management and Robert talks with Jim about how to use truth as an indispensable tool.
Honesty is important, especially with ourselves. Steven joins Jim to talk about how to have honest communication with ourselves, and what benefits will follow.
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