Category: Customer Care
Do you demonstrate the old fashioned customer attraction traits? Lois Geller joins Jim Blasingame to talk about the traditional business traits that customers still want, even as we increase our technology minimize face-to-face business.
How can values set your business apart? Bob Negen joins Jim Blasingame to reveal how to combine delivering value to customers along with examples of your values can create a memorable customer experience.
What are you doing to set your business apart from others? Bob Negen joins Jim Blasingame to talk about ways you can set your business apart by doing little things that create a memorable customer experience.
Is word of mouth working for you or against you? Richard Hooker joins Jim Blasingame to reveal the power of word of mouth by your customers and how easy it is to make sure comments about you are the good kind.
What's your commitment to customer service look like? Richard Hooker joins Jim Blasingame to reveal the difference between customer service as a strategy as opposed to a tactic, and why one is a winner and the other not so much.
Why don't business say "thank you" any more? Richard Hooker joins Jim Blasingame to lament the state of customer service today and reveal the timeless power of loving up your customers.
How effective is your business's tribe? Jeff Zbar joins Jim Blasingame to reveal how to create a tribe for your business and connect with them as appropriate to get more business and make them your cheerleaders.
Can you make the transition from competitiveness to relevance? Rick Maurer joins Jim Blasingame to talk about why being competitive is no longer and advantage unless it's delivered with being relevant to customer expectations.
Are you delivering excellence to customers? Rick Maurer joins Jim Blasingame to report on how one company gave a clinic on how to anticipate the needs and expectations of its customers during a recent trip.
Should you treat all customers the same way? Sarah Petty joins Jim Blasingame to talk about why it's okay to not treat all customers the same way.
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