Category: Customer Care
When should a small business think about a social media strategy and what should that look like? Jeff Zbar and Jim Blasingame talk about how to think about social media and how to develop a strategy.
How can small businesses maximize their capital and minimize their cash flow problems? Tom Markel talks with Jim Blasingame about how to look for cash and capital under every rock. bringing your computer.
What does marketing have to do with democracy? John Quelch talks with Jim Blasingame about why 21st century marketing should be more about customer relationships than what you want to sell.
People are valuing time more than money, and Chantal Boxer and her husband leverage this phenomenon in their new business, as she explains to Jim Blasingame. This is a great American small business story.
When your small business falls short of a customer expectation, how do you redeem yourself? Neal Creighton joins Jim Blasingame to explain how technology canh help gain and maintain high levels of good will with our customers and prospects.
Growing sales revenue can be difficult for a small business in a challenging economy, but John Arnold talks with Jim Blasingame to talk about how to use email marketing to stay connected to existing customers and prospects.
What value does tourism bring to a community? Bill Seratt talks about this with Jim Blasingame, including how they partner with other organizations, like the Vicksburg chamber of commerce.
What does this major telecom company have to offer small business? Mayo Flynt talks with Jim Blasingame about some of the opportunities AT&T provides small businesses, plus his company's support for chambers.
More than what customers buy, knowing how they want to acquire and use the products and services they buy is critical to sales growth. Beverley Williams and Jim Blasingame discuss this important aspect of sales growth.
Beverly Inman-Ebel joins Jim Blasingame to give some advice on how to effectively and proactively communicate with customers during challenging economic times.
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