Category: Customer Care
What could be the reason for the increase in on line shopping this year? Valerie joins Jim to explain that part of the increase is the lack of quality customer service in stores -- including small businesses -- is driving more people to the Internet.
Have you found your business' sweet spot? Bob talks with Jim about what he calls the "super sweet spot" and how your business will be transformed when you get yours.
How do you get your team ready for the holiday rush? Michael has some ideas that he shares with Jim about how to make sure you and your team are ready for all the customers you've worked so hard to get.
Steve Martin joins Jim Blasingame to talk about what things you need to pay attention to in order to better serve your customers on the small business radio program, The Small Business Advocate Show.
Jack Mitchell taught us how to "hug" our customers. Now he joins Jim Blasingame to explain why, before you can love-up your customers, you have to first "hug" your people, and he talks about how to do that on the small business radio program, The Small Business Advocate Show.
Do you know which comes first in customer service -- employees or customers? Michael talks with Jim about this and his ideas could change the way you think about your business.
Celebrating Customer Service Week, Chip and John join Jim to talk about how to create an organization that produces customer loyalty.
Have you considered how much you can differentiate your small business from competitors without spending one cent? Mark Mayberry and Jim Blasingame talk about some of the things you can do to make customers come back, you already own all of them, and it costs nothing to accomplish.
Now that you're small business has achieved some financial and market critical mass, what do you do? Steve talks with Jim about some of the critical things to focus on to grow your business to the next level.
What are you doing to make sure you keep your current customers? Tom talks with Jim about some of the things you can do to hang on to those most valuable of assets, the customers you already do business with.
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