Category: Customer Care
Your values are being evaluated by others in the marketplace. David Gebler joins Jim Blasingame to talk about the importance of demonstrating good values to customers and employees, and why you can benefit from that evaluation.
Rethink customer gift giving. Ellen Rohr joins Jim Blasingame to encourage you to honor customers with gifts you give to the needy instead of spending money on them. Plus, learn how to count your blessing.
Here are some ideas on how to show customers your gratitude during the holidays. Marie Dubuque joins Jim Blasingame to offer some ideas on how to recognize customers for their business in a way that re-enforces the relationship.
Beware the office holiday party. Marie Dubuque joins Jim Blasingame to warn about letting holiday party behavior get out of hand and turn into a career defining moment, especially customer parties.
Use customer expectations to drive your innovation strategy. Lisa Bodell joins Jim Blasingame to talk about how customers can become part of your innovation team as you plan for the future.
Are you delivering what you promise? Jeff Zbar joins Jim Blasingame to explain that ensuring all parties are clear on expectations and delivering what you promise are the most important parts of building relationships with customers.
Why would a small business thank Walmart? Cinda Baxter joins Jim Blasingame to explain that the biggest threat to their success is their own practices, not the Big Boxes.
What can customers teach you about leadership? Bryan Mattimore joins Jim Blasingame to encourage small business owners to ask customers what they want and use those answers to foster facilitating leadership in your team.
How soon do you call a customer who is late with a payment? Cliff Ennico joins Jim Blasingame to talk about how early you should email or call a customer who has missed a payment deadline.
Do you have customers that are hurting your business? Steve Martin joins Jim Blasingame to recommend small businesses take a close look at the profit picture for each customer and fire the ones that do not meet your profitability requirements.
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