Category: Customer Care
How do luxury retailers survive during a slow economy? Pam Danziger joins Jim Blasingame to reveal what the rest of us can learn from some of the practices of luxury retailers use to stay close to customers.
Are you using trust as a way to maintain relevance with customers? Arky Ciancutti joins Jim Blasingame to reveal the critical role that trust plays in meeting the relevance expectations of customers
Small business have their special sauce that is a major differentiator. Tim Irwin joins Jim Blasingame to reveal the role that leadership plays in training employees to be able to deliver your small business's "special sauce" to customers.
Your customers will tell you all you need to know about innovating. Ken Tencer joins Jim Blasingame to reveal how discovering your customers' expectations will help you know how to create an innovative culture and strategy.
Here's how you create a customer for life? Jim Blasingame reveals his New Law of Customer Relevance, which is where you create customers for life by helping them help their customers.
Here are some innovative service principles to profit from. Chip Bell joins Jim Blasingame to reveal several innovation service principles that will help you boost customer satisfaction and your profit picture.
Value added service is unprofitable on many levels. Chip Bell joins Jim Blasingame to reveal why innovation service should replace your value-added service strategy, to keep customers happy without cutting into your bottom line.
Here's how to simplify your customer care strategy. Brad Huisken joins Jim Blasingame to explain why Customer Care Rule #1 is, give them what they want, and why this is almost always the best and least expensive practice.
Do your employees have a habit ot saying "No problem" to customers? Brad Huisken joins Jim Blasingame to talk about the unprofessional and unproductive habit of saying "No problem" to customers, and why no problem is a no-no.
Want to know how not to treat customers? Janet Christy joins Jim Blasingame to reveal some of the things small businesses do to make sure customers don't want to come back.
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