Category: Customer Care
Are you recycling customers to benefit them and your relationship? Beverly Inman-Ebel joins Jim Blasingame to talk about how to recycle customers as a sustainability practice by referring them to other high-quality businesses.
Do you practice customer sustainability? Beverly Inman-Ebel joins Jim Blasingame to reveal two of the three elements of customer sustainability that can be the difference between efficient growth and failure.
Customer expectations drive your need to innovate. Robert Brands joins Jim Blasingame to discuss innovation as a holistic and broad approach to constantly evolving customer expectations.
Make sure customers remember you and your business. Janet Christy joins Jim Blasingame to talk about getting out of comfort zone by networking with prospects, not just customers, plus finding unique ways to remind customers about your business.
Resolutions for small business owners in 2013. Janet Christy joins Jim Blasingame to explain that you should research your customers to know what their excited about, what pains them, and how they're spending their money, plus the importance of asking questions.
Are you using the power of "Thank you?" Jim Blasingame reveals the power of forging the Customer Service Alloy of saying thank you to customers in every way possible and at every opportunity.
Do you ever turn down business? Jeff Zbar joins Jim Blasingame to talk about how and when to tell a prospect, or even a customer, that you just can't take their business.
Compassion and character are both pillars in establishing trust. David Horsager joins Jim Blasingame to reveal the role that character and compassion play when establishing a foundation of trust.
What would be something in sales that would be impossible to do this year? Skip Miller joins Jim Blasingame to encourage you to do two things this year: serve customers first and sell second, and then try to do something that others would think is impossible.
Do you know how to get referrals early in the New Year? Skip Miller joins Jim Blasingame to reveal two steps that will help you prospect and get referrals early in the New Year.
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