Category: Customer Care
Your customers are the co-owners of your brand message. Jim Blasingame introduces how your customers co-own your brand message through their ability to say "Nu-uh! online if your performance doesn't measure up to your message.
How to have customers for life. Chester Elton joins Jim Blasingame to talk about creating business customers you can't run off by helping your customers help their customers.
Serve customer on a new level by taking care of their most important people. Chester Elton joins Jim Blasingame to tell a story about how one company connected with him by taking care of his family, without being asked.
Michael Stallard joins Jim Blasingame to explain that your businesses success depends on how your employees interact with your customers, plus how being intentional about your connection to employees trickles down to your customers.
Chip Bell joins Jim Blasingame to discuss what business owners can do to elevate the customer experience, plus why you should identify your customer's wants and need to personalize their experience.
Chip Bell joins Jim Blasingame to explain that small businesses have the unique ability to make each experience special for their customers and that employees should be empowered to offer excellent customer service.
How an innovative culture helps you keep customers. Robert Brands joins Jim Blasingame to talk about how having an innovative culture can help you become integrated with your customer operations.
Joanne Black joins Jim Blasingame to discuss connect with people that fuel your business, plus how referrals allow you to set the criteria on which others are evaluated in a competitive situation.
Jay Baer joins Jim Blasingame to explain that customer interaction has changed fundamentally and that customer relationships are created by information, plus why you must adopt long-term thinking about customers.
John Dini joins Jim Blasingame to share a story about Publix and how their good customer service, including saying "hello" and "thank you" are putting their competitors out of business.
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