Category: Customer Care
Jeff Zbar joins Jim Blasingame to discuss how to prepare for when a customer leaves your small business, plus how to prepare to fill the void left by a departing customer.
Bob Negen joins Jim Blasingame to explain that as a small business owner, you must say thank you to every customer, plus you must hire and train employees to say thank you.
Karen Cortell Reisman joins Jim Blasingame to explain that when customers or colleagues share their personal challenges, don't ask how you can help, just do something, such as send a card, make a meal, or make a charitable donation in their honor.
Karen Cortell Reisman joins Jim Blasingame to offer do's and don'ts for when customers & colleagues share about challenges in their lives, plus why you should never try to solve their problems - just listen.
With all the technology, employees and customers are still human beings. Chester Elton joins Jim Blasingame to tell some stories about how certain companies train and empower employees to demonstrate the humanity of the business.
Do you know what time-o-graphic means? Adrian Ott joins Jim Blasingame to reveal the concept of "time-o-graphic," how it applies to both customers and employees, and why we need to track and respond to both.
Do you know how your customers get their money and spend it? Janet Christy joins Jim Blasingame to talk about why one of the best ways to get more business is to understand where customers get their money and how they spend it.
Customers want more humanity in the companies they don business with. Tom Asacker joins Jim Blasingame to reveal that Main Street small businesses are positioned perfectly to demonstrate the beliefs customers increasingly desire.
Why do you need to know how more about customer beliefs? Tom Asacker joins Jim Blasingame to reveal how beliefs are formed, why they're powerful and why you need to know about the beliefs of your customers.
Are customers using social media to communicate with you? Jeff Zbar joins Jim Blasingame to talk about when to use social media to communicate with customers and employees.
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