Category: Customer Care
Can you make the transition from competitiveness to relevance? Rick Maurer joins Jim Blasingame to talk about why being competitive is no longer and advantage unless it's delivered with being relevant to customer expectations.
Are you delivering excellence to customers? Rick Maurer joins Jim Blasingame to report on how one company gave a clinic on how to anticipate the needs and expectations of its customers during a recent trip.
Should you treat all customers the same way? Sarah Petty joins Jim Blasingame to talk about why it's okay to not treat all customers the same way.
Does Taylor Swift know something you don't know? Sarah Petty joins Jim Blasingame to report on how a trip to a Taylor Swift concert taught this small business owner something about creating connections and an experience for customers.
Don't fear the big guys. Adam DeGraide joins Jim Blasingame to talk about how his company helps independent insurance agencies compete with the big firms and win, and how this approach works for all small businesses.
Lead change by keeping in touch with customers and letting go of traditional thinking. Jason Jennings joins Jim Blasingame to reveal how to reinvent your business by leading change and staying ahead of customer expectations.
Price your products for relationships, not transactions. Mary Cantando joins Jim Blasingame to recommend a pricing strategy that will help you create long-term customer relationships, rather than just a transaction with customers.
Are you using creative approaches to pricing to get more business? Mary Cantando joins Jim Blasingame to talk about how to apply the creative process to develop pricing strategies that are relevant to your customers, not just your plans.
Are your employees all in? Chester Elton joins Jim Blasingame to explain that customers are looking for differentiation and that the "small things" are what make your business relevant, not just competitive, to customers.
The little things make a big difference. Chester Elton joins Jim Blasingame to explain that everyone in an organization is part of the sales team and each employee should have a business card, plus a story about a recent Chili's restaurant experience.
Browse by category
3rd Ingredient™ (54)
Business Acquisition (191)
Business Planning (610)
Customer Care (726)
Economy: Nation, Global (1919)
Financial Planning (278)
Franchising, Licensing (106)
Future Thinking (417)
Government, Politics (2092)
Home-Based, Teleworking (427)
Human Resources (993)
Innovation, Creativity (538)
Intellectual Property (106)
Leadership, Ethics, Trust (1443)
Management Fundamentals (2429)
Sales, Sales Management (1035)
Start Up (640)
Technology - General (515)
Training, e-Learning (109)