Jim Blasingame, The Small Business Advocate IBM Administaff Aflac Palo Alto
Jim Blasingame, The Small Business Advocate
Jim Blasingame, The Small Business Advocate

 
 
 
 
 

 

Taking Care of Customers

10 Good Reasons To Turn Down A Project
By: Ilise Benun
Don't be tempted by customers or markets that you're better off without.

25 Ways To Keep Your Customers For Life
By: Arnold Sanow
Great customer service ideas.

A Golden Opportunity
By: Jim Blasingame
Two things to remember.

All The Big Banks Went To The Same Seminar!
By: Mark Mayberry
To be successful in any industry, you must be unique.

And The Sign Said…
By: Mark Mayberry
Don't tell your customers one thing and then deliver the opposite experience.

A new field of dreams
By: Jim Blasingame
You must go the distance to determine who your customers are.

Are You Fishing Or Are You Hunting?
By: JoAnna Brandi
Do you hunt down opportunities to provide value for your customers or do you wait for them to take the bait on the hook we have dangling?

Are you looking Are you listening
By: JoAnna Brandi
Looking for feedback.

A Theory of Everything in Business
By: Tom Asacker
Welcome to the feelings economy.

A Tour, An Interview, And A Few “Kerlikisms”
By: Mark Mayberry
Pick up on some new ideas.

Attract New Customers
By: Robert Gordman
Identify your Must-Haves and turn them into loyal Core Customers.

Bonding and Building Rapport
By: Jack Hauber
Active listening techniques.

Chasing Rainbows
By: JoAnna Brandi
How can customer service be like a rainbow? It is often an enhancer... It enhances the effects of your sales efforts, marketing message, and product quality.

Close To You
By: Jim Blasingame
Are your customers longing to be close to you?

Competing Successfully With the Big Boys
By: Barbara Weltman
You don’t have to become a casualty.

Competition In The New Economy. Nothing New.
By: Tom Asacker
Winning loyal customers has remained the same.

Cook Much?
By: JoAnna Brandi
Don't forget to take the time to train your people well.

Costly Customer Relations Lesson
By: William Hubbartt
Great ideas on maintaining a high level of customer care

Create A Positive, Upbeat, Can-Do Workforce
By: JoAnna Brandi
And Dazzle The Customer With Your Caring!

Create Value with 'Feel Goods'
By: JoAnna Brandi
What's not to like about creating more JOY?

Customer Care Equals Customer Loyalty
By: Jim Blasingame
Create a Customer Loyalty Strategy.

Customer Caring in the Age of Technology
By: JoAnna Brandi
Today's customers want to have more control.

Customer Service - From The Inside Out
By: Andrea Nierenberg
Have you given your entire company a "check up."

Customer Service Never Stops
By: Brad Huisken
It is customer service that often sets one store apart from the other.

Customer Service Without The Customer
By: Brad Huisken
When customer service ends.

Customer Syndrome Part 1
By: Jim Blasingame
What do your customers want?

Does Anybody Care Who Killed Customer Service
By: Jim Blasingame
"If customer service lives, it lives in small businesses."

Don't Chase Unprofitable Customers
By: Robert Gordman
Only go after people who will increase your sales and profits.

Do You Blame Your Prospects
By: Michael Hepworth
...When Your Products Or Services Are Not Selling As Well As You Would Like?

Do You Sell Cuff Links or Shirts
By: Tom Asacker
A solution is greater than the sum of its parts.

Easing into the New Year
By: JoAnna Brandi
How willing are you to commit to excellence?

Ensure Your Product Or Service
By: Michael Hepworth
...is a Winner in the Market

Fighting Goliath
By: Mark Mayberry
Do you have a "Goliath" Customer?

Find Some Teachable Moments
By: JoAnna Brandi
Six ways to put Teachable Moments into action:

Find the Value Proposition
By: Tom Asacker
What does this mean for you as a marketer?

From Customer Service to Customer Stimulation
By: Tom Asacker
Customer stimulation is about everything!

Get Serious About the Customer Experience
By: JoAnna Brandi
What's a good example?

Give Them What They Least Expect
By: Brad Huisken
You will reap the rewards with great customer service

Giving Human Beings What They Want
By: Jim Blasingame
Two things humans desire most.

Giving is Good Business
By: Lois Geller
As a consumer, I want to do business with a company that is "caring."

Great Recovery
By: Michael Hepworth
The Key To Customer Retention

Having Fun Yet
By: Mike Stewart
Take a hard inventory of your goals and attitude.

Holiday Cards…Gifts…
By: Lois Geller
Special Premiums…Whatnots…Given Throughout The Year. Are They Worth It?

Home Alone
By: Don Cooper
Take the initiative toward interaction.

How to Ignore Your Best Customers
By: Ben McConnell
the TiVo Way (Part 1)

How to Ignore Your Best Customers(2)
By: Ben McConnell
the TiVo Way (Part 2)

I Can't Believe It Still Happens!
By: Mark Mayberry
How can any business owner allow this type of service to exist?

Identify Your Ideal Client Profile
By: Nancy Michaels
Stop accepting clients that don’t fit your mold of being ideal to receive your services.

If You Treat Them Great, They'll Love You!
By: Lois Geller
Your best customers...the title says it all.

Is Loyalty Dead
By: JoAnna Brandi
Loyalty may be harder to earn then ever before.

Is Loyalty Dead?
By: JoAnna Brandi
Now that loyalty is harder to earn, here's what to do to earn it.

It Pays to Keep Your Staff Engaged...
By: JoAnna Brandi
There is a connection between people and profit.

Just Don't Take My Blankie
By: JoAnna Brandi
All customers have a need to feel secure.

Keep Your Customers Close To Your Heart
By: Andrea Nierenberg
Some key tactics salespeople use so customers remain loyal and happy.

Loyalty as a Profit Strategy?
By: JoAnna Brandi
Winning strategies for your business

No Problem With No Problem
By: JoAnna Brandi
We think on what we focus on.

Optimal Conditions
By: JoAnna Brandi
What conditions are holding you back from changing to meet the needs of the future?

People Versus Product
By: Brad Huisken
Sales is really a people business

Perception Is Reality
By: Arnold Sanow
Do you pre-qualify your customers?

Plus Over Normal
By: Robert Gordman
Accurately Measure Advertising Effectiveness

Reminder: Problems and Complaints Are Gifts!
By: JoAnna Brandi
Problem solving is very much about fun.

Sandcastles
By: JoAnna Brandi
What kind of sandcastle is your business?

Service Magic
By: Ron Zemke
How to bring a little magic to your customers.

Setting Priorities
By: Brad Huisken
Technology should never take the place of or interfere with customer service.

Setting the Stage for Customer Care and Loyalty
By: JoAnna Brandi
...in Your Customer Service Department

Shoot The Sales Trainer
By: Robert Jolles
Why sales people should have sales training instead of product training.

Simple But Effective Strategies...
By: Barbara Weltman
How to keep the customers you already have

Six Strategies for Winning Copy
By: Lois Geller
Attempt to make a real connection.

So, You Don't Have Time For Training?
By: JoAnna Brandi
Use your next experience as a customer as a learning experience for your organization.

Speak The Languages Of Value
By: Jim Blasingame
What is valuable to your customers?

Strategies to Keep Your Customers Coming Back
By: Barbara Weltman
How to make your customers feel special and appreciated.

Thank You Is Always A Good Idea
By: Brad Huisken
Never underestimate the positive effects of a simple note.

The Customer What Customer Syndrome Part I
By: Jim Blasingame
The two levels of CWCS.

The Internet:
By: Lois Geller
The Ultimate Relationship Marketing Tool

The Machine, The Magic Questions, And The Orbit
By: Jim Blasingame
"When your customers think of you, does it make them happy?"

The Nature Of Customers
By: Jim Blasingame
Turn your customers into friends.

The Numbers Are In
By: JoAnna Brandi
Customer satisfaction is only the beginning of customer care.

The Pitfalls Of Customer Service
By: Andrea Nierenberg
Don't let customer service fall into mediocrity.

The Power Of 'Thank You'
By: Lois Geller
How is it supposed to work?

Transformed Beliefs Change Behavior
By: JoAnna Brandi
Apply this concept to an organization by looking at its cultural beliefs.

Two Tales of Customer Service
By: Wally Bock
Finding out what a company is really like.

Welcome to the Feelings Economy
By: Tom Asacker
Change has come to the competitive landscape.

What Customer Part 2
By: Jim Blasingame
A change in proximity.

What Customers Want
By: Mike Stewart
The answer will bear directly on your career.

What If
By: Brad Huisken
In a perfect world

What Is On Your Customer's Mind?
By: Vickie Henry
Do you know what your customers are thinking?

What’s Love Got To Do With It?
By: JoAnna Brandi
Do a better job of caring for your customers.

When The Chips Are Down
By: Brad Huisken
Customer service is alot like friendship.

Where's the Retention.com
By: Lois Geller
Whatever business we think we're in, think again. We're all in the loyalty business.

Whether You Acknowledge It or Not
By: Michael Hepworth
...Your Business Buys Customers!

Who's the Turkey - Promotions
By: Mark Mayberry
Customer service and the holidays...

Your Best Customers: Treat Them Well!
By: Lois Geller
Excellent tips for exceptional customer care.

 

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