Jack Mitchell

From Publishers Weekly: If you work at a Fortune 500 company and live in southern Connecticut or New York's Westchester County (two of Manhattan's most affluent suburbs), chances are you buy your suits at Mitchells (in Westport, Conn.) or Richards (in Greenwich, Conn.). These two independent clothing stores are some of the most successful in the business and outfit CEOs from Chase, GE, IBM, Merrill Lynch and Pepsi. Mitchell, whose father started the business, shares the secret of his success in this unoriginal but cheerful guide to keeping customers happy. Hugging your customers, he says, has... everything to do with offering them over-the-top service. ...His advice-know your customer, think outside the box, have a "no problem" attitude-is hardly groundbreaking. But those who work with customers daily have much to gain from this chipper, inspiring handbook.

In Hug Your People, Jack Mitchell elaborates on his big secret: hiring, motivating and keeping your biggest asset, great employees! In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary: Be NICE to them ; TRUST them ; Instill PRIDE in them ; INCLUDE them ; Generously RECOGNIZE them . Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates--whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.