Barbara Burke

Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.

You don’t have to be aggressive to sell, but you do have to be persistent. Barbara Burke joins Jim Blasingame to discuss how to focus less on forcing the sale and more on demonstrating confidence and building relationships.

Eliminate poor attitudes by focusing on trust. Barbara Burke joins Jim Blasingame to reveal the role that trust plays among peers and leaders in eliminating internal toxic talk and promoting customer loyalty.

As a customer service agent, Olivia has been trained to handle irate customers in a calm, professional manner. But one day she loses control and yells back. Terrified that she’ll be fired, she seeks out Isabel, the call center’s sage.

The advice she receives from her wise mentor changes her life:

• SODA (Stop. Observe. Decide. Act) — a sure-fire formula for remaining calm in any situation

• Unplugging — a centuries-old practice to reduce anxiety and promote creativity

• Aha!s — 22 practical insights that become the framework for living a happy life

This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly.

The Napkin The Melon & The Monkey serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.

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