JoAnna Brandi 
JoAnna Brandi is the Publisher of the Customer Care Coach~ a weekly leadership
training program for culture change. She is President of JoAnna Brandi &
Company, and author of Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal, and Keep 'em Coming Back, 54 Ways to Stay Positive in
a Changing, Challenging and Sometimes Negative World, and Building Customer
Loyalty - 21 Essential Elements in Action.
training program for culture change. She is President of JoAnna Brandi &
Company, and author of Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal, and Keep 'em Coming Back, 54 Ways to Stay Positive in
a Changing, Challenging and Sometimes Negative World, and Building Customer
Loyalty - 21 Essential Elements in Action.
JoAnna specializes in helping clients create more positive, Customer-Caring
companies that thrive where the employees are motivated, the customers are
loyal, and the competitors are nervous. She writes a bi-weekly e-zine on those
topics.
An accomplished and animated public speaker, she has, in her almost 30 year
career, spoken at hundreds of industry, association and client events. She has
developed seminars on Customer Care, Leadership, Teamwork, Vision, Culture, and
now, as an "Authentic Happiness Coach" - employee and customer happiness.
Category: Taking Care of Customers
Web Site: www.customercarecoach.com/
Interviews with JoAnna Brandi»See all
What is the impact of happiness on your resiliency and success? JoAnna Brandi talks with Jim Blasingame about how finding a way to be positive and happy in your work actually contributes to your success by making you and your organization more resilient.
What does employee happiness have to do with good customer care? JoAnna Brandi talks with Jim Blasingame about why having happy employees is one of the best ways to keep happy customers. They also talk about how to make this happen in your small business.
Are your employees happy at work? JoAnna and Jim talk about the ROI that can be achieved by helping your people enjoy their work because it creates one of the illusive elements in the 21st century marketplace, engagement.
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