Taking Care of Customers

Are You Fishing Or Are You Hunting? By: JoAnna Brandi

Do you hunt down opportunities to provide value for your customers or do you wait for them to take the bait on the hook we have dangling?

Are you looking Are you listening By: JoAnna Brandi

Looking for feedback.

Chasing Rainbows By: JoAnna Brandi

How can customer service be like a rainbow? It is often an enhancer... It enhances the effects of your sales efforts, marketing message, and product quality.

Cook Much? By: JoAnna Brandi

Don't forget to take the time to train your people well.

Create A Positive, Upbeat, Can-Do Workforce By: JoAnna Brandi

And Dazzle The Customer With Your Caring!

Create Value with 'Feel Goods' By: JoAnna Brandi

What's not to like about creating more JOY?

Customer Caring in the Age of Technology By: JoAnna Brandi

Today's customers want to have more control.

Easing into the New Year By: JoAnna Brandi

How willing are you to commit to excellence?

Find Some Teachable Moments By: JoAnna Brandi

Six ways to put Teachable Moments into action:

Get Serious About the Customer Experience By: JoAnna Brandi

What's a good example?

Is Loyalty Dead By: JoAnna Brandi

Loyalty may be harder to earn then ever before.

Is Loyalty Dead? By: JoAnna Brandi

Now that loyalty is harder to earn, here's what to do to earn it.

It Pays to Keep Your Staff Engaged... By: JoAnna Brandi

There is a connection between people and profit.

Just Don't Take My Blankie By: JoAnna Brandi

All customers have a need to feel secure.

Loyalty as a Profit Strategy? By: JoAnna Brandi

Winning strategies for your business

No Problem With No Problem By: JoAnna Brandi

We think on what we focus on.

Optimal Conditions By: JoAnna Brandi

What conditions are holding you back from changing to meet the needs of the future?

Reminder: Problems and Complaints Are Gifts! By: JoAnna Brandi

Problem solving is very much about fun.

Sandcastles By: JoAnna Brandi

What kind of sandcastle is your business?

Setting the Stage for Customer Care and Loyalty By: JoAnna Brandi

...in Your Customer Service Department

So, You Don't Have Time For Training? By: JoAnna Brandi

Use your next experience as a customer as a learning experience for your organization.

The Numbers Are In By: JoAnna Brandi

Customer satisfaction is only the beginning of customer care.

Transformed Beliefs Change Behavior By: JoAnna Brandi

Apply this concept to an organization by looking at its cultural beliefs.

What’s Love Got To Do With It? By: JoAnna Brandi

Do a better job of caring for your customers.