07/17/2007 You know how you cringe sometimes when someone says -- or pronounces -- a word that you know is not correct?

03/12/2007 Listen to Phyllis as she joins Jim to talk about the importance of using proper grammar as well as the correct words.

11/22/2006 There are important words small business owners and their employees should use -- and not use -- and Phyllis joins Jim to talk...

08/21/2006 Phyllis and Jim continue their series on word choices and verbal mistakes that we make.

05/22/2006 Phyllis and Jim talk about how to eradicate the pesky incorrect words we use that trip us up and prevent us from being as...

09/13/2005 Phyllis and Jim talk about what she calls the Seven Cardinal Virtues, and how to use them in your small business.

07/20/2005 Phyllis and Jim discuss how to do a better job of hiring employees, with emphasis on avoiding the legal landmines that are out...

05/09/2005 Phyllis is our word watcher, and she talks with Jim about words that are out of date and the ones that have replaced them.

12/20/2004 Phyllis joins Jim to give some ideas on how to motivate the employees in your organization.

06/22/2004 Jim and Phyllis talk about professional memberships and why they're important to small business owners.

04/29/2004 Phyllis joins Jim to give a list of words buyers like and a list of words that buyers do like.

02/17/2004 Jim and Phyllis talk about how to communicate who you are to your customers and how to address customers correctly.

12/05/2003 Phyllis shares with Jim the seven cardinal virtues, as opposed to the seven cardinal sins.

10/21/2003 Phyllis joins Jim to talk about how to identify and resist "time thieves.

07/14/2003 Phyllis and Jim answer the question, "What's in a name?

05/27/2003 Jim and Phyllis talk about how important it is to use all five senses.

02/25/2003 Phylis talks to Jim about what words to leave out of your vocabulary.

10/05/1999 Phyllis and Jim begin this visit by talking about the challenges small book stores are facing.

09/01/1999 Phyllis talks to Jim about the Five Factors That Feed Your Failure, such as needless apologies, avoiding technology, weak...

08/11/1999 Phyllis talks to Jim about the most misused words, and how to avoid making these mistakes.