06/03/2008 How can small business owners differentiate themselves from big box competitors?

01/15/2008 How can you measure customer service?

09/21/2007 Have you considered how much you can differentiate your small business from competitors without spending one cent?

05/24/2007 What's the key to a small business surviving and thriving for 90 years?

05/25/2006 Mark joins Jim to talk about how to develop your Customer Service Vision, and then execute it with both the best process and...

03/13/2006 Mark joins Jim to talk about how to do a better job of serving the most important people in our small businesses - our...

10/03/2005 Mark helps Jim kick off National Customer Service Week by talking about the things we need to do to make sure we know what our...

05/30/2003 Mark joins Jim to share the importance of educating employees instead of training them.