Interview with JoAnna Brandi
After a discussion about the difference between customer care and customer service, including some customer care nightmares, JoAnna and Jim talk about the importance of developing leadership in your organization as you deliver "customer care" to your customers.
Category: Taking Care of Customers
More interviews with JoAnna Brandi»See all
What is the impact of happiness on your resiliency and success? JoAnna Brandi talks with Jim Blasingame about how finding a way to be positive and happy in your work actually contributes to your success by making you and your organization more resilient.
What does employee happiness have to do with good customer care? JoAnna Brandi talks with Jim Blasingame about why having happy employees is one of the best ways to keep happy customers. They also talk about how to make this happen in your small business.
Are your employees happy at work? JoAnna and Jim talk about the ROI that can be achieved by helping your people enjoy their work because it creates one of the illusive elements in the 21st century marketplace, engagement.
Got happiness? That's the question JoAnna poses to Jim as they discuss what happiness is and how to get it.
How do we create excellent customer care? JoAnna talks with Jim about how to make sure we motivate our employees to want to show up because of what they do, not just because of what they're paid.
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