04/02/2008 What does employee happiness have to do with good customer care?

01/28/2008 Are your employees happy at work?

07/30/2007 How do we create excellent customer care?

04/10/2007 Do you believe you're no more than 6 people away from anyone else in the world?

10/20/2006 JoAnna joins Jim to talk about some of the difference between how women make decisions to do business and how men do it.

06/13/2006 JoAnna and Jim talk about the direct connection between happy employees creating happy customers.

03/31/2006 JoAnna and Jim talk about how to create a workplace where your stakeholders are happy doing what they do.

01/02/2006 JoAnna joins Jim on their 8th anniversary together to talk about the importance of saying "thank you" to your customers.

10/05/2005 JoAnna joins Jim to help celebrate National Women's Small Business Month, and she talks about how much more influence women...

07/25/2005 JoAnna says one of the keys to success is better customer care.

05/25/2005 Jim and JoAnna talk about the value of creativity in delivering world-class customer care.

02/09/2005 JoAnna joins Jim for their 7th anniversary show to talk about the importance of hiring people who can deliver what our...

11/03/2004 JoAnna shares some tips with Jim on how to take care of your customers so they want to continue doing business with you.

08/20/2004 Jim and JoAnna discuss how to get your customers to give you feedback on the service you provide them.

06/22/2004 JoAnna joins Jim to talk about the importance of recognizing that you are setting the culture of your business.

04/07/2004 Jim and JoAnna talk about the positive experience your customers have with your company that makes up your brand.

12/31/2003 JoAnna joins Jim to talk about the importance of being ahead of the curve in order to succeed in business.

11/17/2003 Jim and JoAnna talk about maximizing customer loyatly in your small business.

10/03/2003 Jim and Joanna talk about "Customer Service Week", a nationally recognized week focused on customers.

05/26/2003 JoAnna and Jim talk about how easy it is today for small businesses to stand out and actually dominate just by delivering...

02/05/2003 Jim and JoAnna talk about how important it is to take care of customers.

06/21/1999 JoAnna and Bill talk to Jim about how to improve our customer loyalty by doing a better job of hiring and motivating good...

02/12/1999 After a discussion about the difference between customer care and customer service, including some customer care nightmares,...