Taking Care of Customers Archives

Jack Mitchell 08/15/2008 CEO of Mitchells/Richards and author of Hug Your Customers and Hug Your People What's more important, your internal customers (employees) or your external customers? Jack Mitchell talks with Jim Blasingame and provides the answer: both. Jack talks about the proper care and feeding of both of our customer groups.

John Patterson 08/11/2008 Co-author of Customer Loyalty Guaranteed Are you selling to your prospects and customers, or are you connecting with them? John Patterson talks with Jim Blasingame about the importance of going beyond service and actually create connections with your customers.

Jim Blasingame 08/08/2008 Creator and host, The Small Business Advocate Show What is the single most important thing for your small business to do every day of its life? Jim Blasingame talks about why you -- and every member of your organization -- must do whatever is required to connect with prospects and customers. Connecting is more important than anything else.

Lois Geller 06/16/2008 President of Mason and Geller Direct Marketing, and author of Customers for Keeps and Response! What is the best forms of marketing to conduct in a challenging economic year? Lois Geller talks with Jim Blasingame about several different ways to connect with prospects and stay connected to customers, including something they call "laser marketing."

Mark Mayberry 06/03/2008 President, The Mayberry Group and author of Building The Dream Workforce How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.

Robert Gordman 06/02/2008 Author of The Must Have Customer With all of the clutter that bombards us, what are the three things all small business owners must do each day to insure that they stay in business? Robert Gordman talks with Jim Blasingame about these three things, including handy examples. Don't miss this interview.

Jack Mitchell 04/24/2008 CEO of Mitchells/Richards and author of Hug Your Customers and Hug Your People The man who taught us how to "hug" our customers, Jack Mitchell is now ready to teach us how to "hug" our people. He and Jim Blasingame talk about the keys to success with employees.

Michael Brown 04/09/2008 Author of Fresh Customer Service Can extreme customer service overcome a slow economy? Michael Brown thinks so, and he talks with Jim Blasingame about some of the steps to take to make this happen in your small business.

JoAnna Brandi 04/02/2008 Customer care expert and author of Winning at Customer Retention and Building Customer Loyalty What does employee happiness have to do with good customer care? JoAnna Brandi talks with Jim Blasingame about why having happy employees is one of the best ways to keep happy customers. They also talk about how to make this happen in your small business.

Chip Bell 03/28/2008 Co-author of Customer Loyalty Guaranteed How do you sustain remarkable customer service? Chip Bell and Jim Blasingame talk about ways you can make customers come back over and over, without spending any money.

Donna Cutting 03/10/2008 Author of The Celebrity Experience Do your customers feel like celebrities when they come in your business? Donna Cutting talks with Jim Blasingame about how to roll out the red carpet on several levels, and they also make the connection between employee engagement and excellent customer service.

Jack Mitchell 03/03/2008 CEO of Mitchells/Richards and author of Hug Your Customers and Hug Your People The man who taught us how to "hug" our customers, Jack Mitchell is now ready to teach us how to "hug" our people. He and Jim Blasingame talk about the keys to success with employees.

Robert Gordman 02/01/2008 Author of The Must Have Customer How do you find out when your customers move the goalposts? Bob talks with Jim about what he calls a "future audit" which is based on talking with your customers and employees about what customers want.

JoAnna Brandi 01/28/2008 Customer care expert and author of Winning at Customer Retention and Building Customer Loyalty Are your employees happy at work? JoAnna and Jim talk about the ROI that can be achieved by helping your people enjoy their work because it creates one of the illusive elements in the 21st century marketplace, engagement.

Mark Mayberry 01/15/2008 President, The Mayberry Group and author of Building The Dream Workforce How can you measure customer service? Mark talks with Jim about this and offers some ideas. They also talk about some good and bad examples of customer service.

Valerie Sokolosky 12/31/2007 Author of Do It Right! What could be the reason for the increase in on line shopping this year? Valerie joins Jim to explain that part of the increase is the lack of quality customer service in stores -- including small businesses -- is driving more people to the Internet.

Robert Gordman 11/27/2007 Author of The Must Have Customer Have you found your business' sweet spot? Bob talks with Jim about what he calls the "super sweet spot" and how your business will be transformed when you get yours.

Michael Brown 11/20/2007 Author of Fresh Customer Service How do you get your team ready for the holiday rush? Michael has some ideas that he shares with Jim about how to make sure you and your team are ready for all the customers you've worked so hard to get.

Michael Brown 10/12/2007 Author of Fresh Customer Service Do you know which comes first in customer service -- employees or customers? Michael talks with Jim about this and his ideas could change the way you think about your business.

Chip Bell John Patterson 10/01/2007 Authors, Customer Loyalty Guaranteed Celebrating Customer Service Week, Chip and John join Jim to talk about how to create an organization that produces customer loyalty.

Mark Mayberry 09/21/2007 President, The Mayberry Group and author of Building The Dream Workforce Have you considered how much you can differentiate your small business from competitors without spending one cent? Mark and Jim talk about some of the things you can do to make customers come back, you already own all of them, and it costs nothing to accomplish.

Steve Kaplan 09/13/2007 Author of Bag The Elephant: How to Win & Keep BIG Customers Now that you're small business has achieved some financial and market critical mass, what do you do? Steve talks with Jim about some of the critical things to focus on to grow your business to the next level.

Tom Markert 08/24/2007 Author of You Can't Win a Fight with Your Client What are you doing to make sure you keep your current customers? Tom talks with Jim about some of the things you can do to hang on to those most valuable of assets, the customers you already do business with.

Josh Gordon 08/22/2007 Customer motivation specialist Are you giving your prospects proposals? Josh and Jim talk about what a good proposal looks like and why you should be delivering more proposals.

JoAnna Brandi 07/30/2007 Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty How do we create excellent customer care? JoAnna talks with Jim about how to make sure we motivate our employees to want to show up because of what they do, not just because of what they're paid.

Robert Gordman 07/25/2007 Author of The Must Have Customer Do you have unprofitable customers? Bob talks with Jim about how to identify those high-maintenance customers and what to do with them. They also discuss how to find and keep the high-profit customer.

Ron Rentel 07/10/2007 Author of Karma Queens, Geek Gods and Innerpreneurs Consumers have changed in the 21st century, and Ron joins Jim to talk about what small businesses need to know about the nine new types of consumers, what they want and how to get it to them.

Pam Danziger 06/13/2007 Author of Why People Buy What They Want, Let Them Eat Cake and her latest, Shopping What makes people buy the things we buy and why do we need to know this? Pam answers these question during this visit with Jim.

Mark Mayberry 05/24/2007 President, The Mayberry Group and author of Building The Dream Workforce What's the key to a small business surviving and thriving for 90 years? Mark joins Jim to talk about what we can learn from Chris' restaurant, which has been serving the same menu for almost a century.

Lois Geller 05/21/2007 President of Mason and Geller Direct Marketing, and author of Customers for Keeps and Response! Are you maximizing your ability to connect with prospects and customers later through marketing campaigns? Lois and Jim talk about why you should be collecting contact information about the people you meet and what to do with that information once you've asked permission to use it.

Michael Chandler 04/16/2007 President of Chandler Marketing Company and author of Dreamweaving How can we get customers to come back to our small businesses? We have to show them we care about what they want and Michael talks with Jim about how to do that.

JoAnna Brandi 04/10/2007 Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty Do you believe you're no more than 6 people away from anyone else in the world? JoAnna does and she and Jim talk about the importance of building relationships in accomplishing success in business and in life.

Geary Broadnax 03/27/2007 President & CEO, Dovarri, Inc. Are you tracking the sales activity of your sales staff and projecting the likelihood that a prospect will become a customer? Geary and Jim talk about why you must be tracking prospect development and customer relationships if you want to survive in the 21st century.

Mike Albert 01/09/2007 Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty Our customers are 21st century shoppers, and JoAnna and Jim talk about how to make sure we're taking care of this very savvy and very important group of people.

Dave Anderson 01/08/2007 Resident of Learn to Lead and author of Dealing With Difficult Customers Difficult customers are often a problem for our small businesses, but how often are we part of that problem? Dave talks with Jim about why it's good business to invest a little extra in these unique prospects and customers.

Robert Gordman 12/29/2006 Author of The Must Have Customer Creating profit in our small businesses is a very important goal and Bob joins Jim to talk about how to be more profitable.

Jack Mitchell 12/27/2006 President, Mitchells/Richards; author of Hug Your Customers With virtually all the things we sell being commodities, the only way for small businesses to differentiate themselves from the competition is in the way they serve customers. Jack talks with Jim about how to deliver world-class customer service.

Beverly Inman-Ebel 11/28/2006 Author of Talk Is Not Cheap and Success Is a Decision of the Mind When there is a customer complaint, it's best to handle it immediately. Bev talks with Jim about a real-life case she experienced and how not to handle a customer complaint or concern.

Joyce Weiss 11/27/2006 Author of Take the Ride of Your Life As the holidays approach, most of us need a little help deciding how and what to give to our employees and customers. Joyce and Jim talk about some of the gift-giving best practices.

Jo Condrill 11/07/2006 Author of The Millennium Primer, Take Charge of Your Life, and From Book Signing to Best Seller Jo and Jim talk about the importance of saying "thank you" to the people who contribute to our success, especially our customers.

JoAnna Brandi 10/20/2006 Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty JoAnna joins Jim to talk about some of the difference between how women make decisions to do business and how men do it.

Priscilla Huff 09/28/2006 Author of the upcoming book, Make Your Businesss Survive and Thrive! Priscilla and Jim talk about taking care of customers in basic as well as a sophisticated ways.

Robert Gordman 08/29/2006 Author of The Must-Have Customer Bob joins Jim to talk about how to identify your core customers -- the most profitable ones -- and how to grow new ones.

Fred Senn 08/25/2006 Co-author of Juicing the Orange Fred and Jim talk about how to make sure your creativity in marketing and branding actually produces bottomline results.

Lois Geller 07/28/2006 President of Mason and Geller Direct Marketing, and author of Customers for Keeps and Response! Lois and Jim talk about how to take a break from serving your customers and take a close look at your own operation to make sure all of your customers are where you think they are (sometimes people move). They also talk about how to find out which customers are making you money and which ones aren't, and what to do with that information.

Glenn Llopis 07/17/2006 Founder of Power Insights International, Inc. / Glenn Llopis & Associates (New Venture Specialists) Glen joins Jim to talk about the 21st century way to think about working with customers. Don't miss Glenn's ideas on how to get customers to help you share risks.