| Name |
 |
About |
| |
|
| Mike Albert |
|
Founder of Satisfaction Services, Inc. |
| |
|
| Chip Bell |
|
Co-author of Customer Loyalty Guaranteed |
| |
|
| Pete Blackshaw |
|
Author of Satisfied Customers Tell Three Friends, Angry Customers Tell 3000 |
| |
|
| JoAnna Brandi |
|
JoAnna Brandi is the Publisher of the Customer Care Coach~ a weekly leadership
training program for culture change. She is President of JoAnna Brandi &
Company, and author of... |
| |
|
| Michael Brown |
|
Author of Fresh Customer Service |
| |
|
| Don Cooper |
|
President of Guerrilla Seminars and publisher of the newsletter, Money, Marketing & More |
| |
|
| Donna Cutting |
|
Author of The Celebrity Experience |
| |
|
| Chris Denove |
|
Vice President, J.D. Power and Associates |
| |
|
| Lois Geller |
|
Lois K. Geller is founder and president of Mason & Geller Direct, a full-service direct response agency. Before creating her own agency, Lois headed up AC&R Direct, a Saatchi & Saatchi... |
| |
|
| Robert Gordman |
|
Robert Gordman is President of The Gordman Group and the author of The Must-Have Customer: 7 Steps to Winning the Customer You Haven’t Got. The Gordman Group team consists of... |
| |
|
| George Hill |
|
Senior Vice President for Regional Operations, Office Depot |
| |
|
| Steve Kaplan |
|
Author of Bag The Elephant: How to Win & Keep BIG Customers |
| |
|
| Timothy Keiningham |
|
Senior Vice President and Head of Consulting for Ipsos Loyalty; co-author of Loyalty Myths |
| |
|
| Paul Levesque |
|
Author of Customer Service from the Inside Out |
| |
|
| Mark Mayberry |
|
President, The Mayberry Group and author of Building The Dream
Workforce |
| |
|
| Ben McConnell |
|
Ben McConnell has worked as a senior vice president and managing director for an Internet marketing firm and worked with numerous Fortune 500 clients.Trained as a journalist, Ben also... |
| |
|
| Mike McDerment |
|
Founder and CEO of FreshBooks |
| |
|
| Jack Mitchell |
|
Jack Mitchell is the CEO of Mitchells/Richards, two of the most successful independent clothing stores in the business. He lives in Westport, Connecticut, with his family. |
| |
|
| Bob Negen |
|
Bob Negen founded the Mackinaw Kite Co., a chain of specialty toy and kite stores, in 1981 when he was only 23 years old. He had just graduated from college, didn’t want to get a “real... |
| |
|
| John Patterson |
|
Co-author of Customer Loyalty Guaranteed |
| |
|
| Fred Reichheld |
|
Author of The Ultimate Question: Driving Good Profits and True Growth |
| |
|
| Ron Rentel |
|
Author of Karma Queens, Geek Gods and Innerpreneurs |
| |
|
| Arnold Sanow |
|
"Arnold Sanow, MBA, is a co-author of 3 books, including Marketing Boot Camp. He is a professional speaker and trainer focusing on topics related to business and personal effectiveness.... |
| |
|
| Lou Schachter |
|
Co-author of The Mind of the Customer |
| |
|
| John Stanton |
|
"John Stanton, Ph.D., Co-Author of Delight Me...The Ten Commandments of Customer Service and Making Niche Marketing Work. John has spent his professional career as a scholar/teacher and... |
| |
|
| Quint Studer |
|
Author: Results That Last, Hardwiring Behaviors That Will Take Your Company to the Top and Hardwiring Excellence, Purpose, Worthwhile Work, Making a Difference
Another... |
| |
|
| Jeff Thull |
|
President & CEO of Prime Resource Group. Author of The Prime Solution |
| |
|
| Ron Zemke |
|
Ron Zemke is president of Performance Research Associates, Inc. and co-author of the best-selling Service America in the New Economy, the Knock Your Socks Off Service... |
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