| JoAnna Brandi |
 |
JoAnna Brandi is the Publisher of the Customer Care Coach~ a weekly leadership
training program for culture change. She is President of JoAnna Brandi &
Company, and author of Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal, and Keep 'em Coming Back, 54 Ways to Stay Positive in
a Changing, Challenging and Sometimes Negative World, and Building Customer
Loyalty - 21 Essential Elements in Action.
JoAnna specializes in helping clients create more positive, Customer-Caring
companies that thrive where the employees are motivated, the customers are
loyal, and the competitors are nervous. She writes a bi-weekly e-zine on those
topics.
An accomplished and animated public speaker, she has, in her almost 30 year
career, spoken at hundreds of industry, association and client events. She has
developed seminars on Customer Care, Leadership, Teamwork, Vision, Culture, and
now, as an "Authentic Happiness Coach" - employee and customer happiness. |
