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Customer Service From The Inside Out Made Easy
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| Customer Service From The Inside Out Made Easy |
Paul Levesque
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The how-to manual for creating a customer experience that delivers a powerful competitive advantage Most customer service books describe what excellent customer service looks like and then tell you to go do it. That's as useful as curing insomnia by showing insomniacs videos of people sleeping! This book moves beyond what superior customer service looks like and spells out how you can make it happen. It teaches you how to motivate your employees to personally focus on customer satisfaction, creating a chain reaction of contagious enthusiasm that gives businesses a huge competitive advantage and a surge in customer loyalty and sales.
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