|
Articles by JoAnna Brandi
|
|
|
What should you be asking about your workplace?
|
|
|
|
Do you hunt down opportunities to provide value for your customers or do you wait for them to take the bait on the hook we have dangling?
|
|
|
|
Some guidelines to success learned at The Learning Tree Farm.
|
|
|
|
How can customer service be like a rainbow? It is often an enhancer... It enhances the effects of your sales efforts, marketing message, and product quality.
|
|
|
|
Don't forget to take the time to train your people well.
|
|
|
|
And Dazzle The Customer With Your Caring!
|
|
|
|
What's not to like about creating more JOY?
|
|
|
|
Today's customers want to have more control.
|
|
|
|
How willing are you to commit to excellence?
|
|
|
|
Six ways to put Teachable Moments into action:
|
|
|
|
Loyalty may be harder to earn then ever before.
|
|
|
|
Now that loyalty is harder to earn, here's what to do to earn it.
|
|
|
|
There is a connection between people and profit.
|
|
|
|
All customers have a need to feel secure.
|
|
|
|
Winning strategies for your business
|
|
|
|
We think on what we focus on.
|
|
|
|
What conditions are holding you back from changing to meet the needs of the future?
|
|
|
|
Problem solving is very much about fun.
|
|
|
|
What kind of sandcastle is your business?
|
|
|
|
...in Your Customer Service Department
|
|
|
|
Use your next experience as a customer as a learning experience for your organization.
|
|
|
|
Reasons to begin managing our stress differently.
|
|
|
|
Customer satisfaction is only the beginning of customer care.
|
|
|
|
Apply this concept to an organization by looking at its cultural beliefs.
|
|
|
|
Do a better job of caring for your customers.
|
|
|
