The Age of The Customer™
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER™ is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER™ is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
Please browse the following selection of THE AGE OF THE CUSTOMER™ educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER™ shows.
Are you ready for the impact apps will have on your business? Jim Heising joins Jim Blasingame to discuss why mobile apps are increasingly the way customers want to connect with your small business and how you can get ready for this.
What will product development be like in The Age of the Customer™? Leslie Kossoff joins Jim Blasingame to talk about how to determine if your product is aligned with what customers want today and in the future.
Will the second decade of the 21st century be that much different? Leslie Kossoff joins Jim Blasingame to discuss what Jim calls The Age of the Customer™, and what small business owners must do for their customers.
Are your employees empowered to offer memorable customer service? Eric Karjaluoto joins Jim Blasingame to discuss why businesses should invest in customer service training, plus the influence of the Internet on customer behavior.
Selling and serving customers online is no longer an option, it’s an imperative. Reporting on the results of an audience poll on online sales activity, Jim Blasingame reveals why it's imperative for small businesses to increasingly both sell and serve their customers online.
Is branding still relevant in The Age of the Customer™? Jonathan Salem Baskin joins Jim Blasingame to discuss how the concept of small business branding may be changing as the customer has increased influence in The Age of the Customer™.
What are the parallel universes your operating your small business in? Jim Blasingame reveals the two universes - the Age of the Seller and The Age of the Customer™ - that you're in, and why you need to know which one is coming and which one is going.
What does being customer focused looks like? Scott Swedenburg joins Jim Blasingame to talk about why, in The Age of the Customer™, being customer focused is essential to being successful.
How is branding for small business affected inThe Age of the Customer™? Tom Asacker joins Jim Blasingame to talk about how the value of branding in The Age of the Customer™ is actually evolving in favor of small businesses.
How will The Age of the Customer™ impact your small business? Jim Blasingame identifies what he calls The Age of the Customer™ and some of the adjustments small businesses will have to make in the new age.